About Us

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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Mission, Vision, Values

Canadian Blood Services - It's in You To Give

Canadian Blood Services is a not-for-profit, charitable organization operating at arm's length from government. Its sole mission is to manage the blood supply for Canadians. Created in 1998, it is the successor to the Canadian Red Cross Blood Program and the Canadian Blood Agency (the former funding arm of Canada's blood supply system).

Canadian Blood Services operates Canada’s blood supply in a manner that gains the trust, commitment and confidence of all Canadians by providing a safe, secure, cost-effective, affordable and accessible supply of quality blood, blood products and their alternatives.

Canadians have confidence in us.

Canadian Blood Services provides a safe, secure, cost-effective, affordable and accessible supply of quality blood,blood products and their alternatives. Canada is self-sufficient in blood and we are working to be self-reliant in plasma. Emerging risks and best practices are monitored continuously. Our blood and blood products are safe and of quality.

Canadian Blood Services has established and works to maintain effective relationships with all of our stakeholders.

Our arm’s length relationship with Provincial/Territorial and Federal governments enables us to operate within our business plan and with reliable funding. We are known for our financial stewardship of public funds.

We work with consumer groups to address strategic issues and meet their needs. We monitor our environment and other key indicators that enable us to anticipate changes and prepare for them.

Canadian Blood Services continues to help hospitals improve blood utilization and surveillance. We have found that educating consumers, donors, physicians and other health professionals is key to managing utilization of blood and blood products.

Donors actively support us and our donor base is strong. Our volunteers continue to play a critical and meaningful role.

Through our work and support, the science of transfusion medicine is advanced. Our research program is leading to the development of alternative products in transfusion practices.

We are internationally recognized for our excellence and innovative programs and services.

Our employees view Canadian Blood Services as a great place to work. We have an environment that rewards creativity, teamwork and vision, and provides opportunities for personal and professional advancement.

We are proud of the contribution we make.

The words reflected here represent our shared values. They are a call to action that asks each of us to recommit to a common set of beliefs about how we work. They are our own words…in our own voice. We believe in:

Safety
Integrity
Quality
Respect
Excelling
Accountability
Openness