Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Feedback and Surveys

Hospital Customer Feedback

Hospitals are asked to report all feedback, positive or negative, using our standardized national process. Such reporting will enable Canadian Blood Services to investigate, correct (if applicable), track and trend the issue at hand. It will also ensure you receive a written response. The Hospital Customer Feedback form can be downloaded here:

Hospital Customer Feedback Form English French
British Columbia and Yukon PDF PDF
Brampton PDF PDF
Calgary PDF PDF
Dartmouth PDF PDF
Edmonton PDF PDF
North East Ontario and Nunavut Region English PDF PDF
Prince Edward Island PDF PDF
Regina PDF PDF
Winnipeg PDF PDF
Newfoundland and Labrador PDF PDF

Your feedback is important to us. Error reporting is an important part of our continuous improvement activities. Positive feedback is shared with our front line staff so they know what they did well, and can replicate the customer service activity next time. Please see Customer Letter 2014-12 (PDF) for more information.

Hospital Customer Survey

In addition to collecting hospital customer feedback on our performance of day to day transactions through our Hospital Customer Feedback process, Canadian Blood Services conducts regular Hospital Satisfaction Surveys. These surveys have been conducted since 2004, and the survey results are integral to our customer service improvement activities. The survey includes questions regarding overall satisfaction, safety, product availability, timeliness of deliveries, communication, and suggestions for improving our customer service. Key survey findings are shared with hospital customers through our Customer Letters and during hospital meetings with our Hospital Liaison Specialist team.