Hospital Customer Survey
In addition to collecting hospital customer feedback on our performance of day to day transactions through our Hospital Customer Feedback process, Canadian Blood Services conducts regular Hospital Satisfaction Surveys. These surveys have been conducted since 2004, and the survey results are integral to our customer service improvement activities. The survey includes questions regarding overall satisfaction, safety, product availability, timeliness of deliveries, communication, and suggestions for improving our customer service. Key survey findings are shared with hospital customers through our Customer Letters and during hospital meetings with our Hospital Liaison Specialist team.