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Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Quality Control

Quality control tests are performed on a defined number of blood components to ensure they met certain criteria. A list of the tests routinely performed is below.

Red Blood Cells Platelets Plasma Cryoprecipitate
Hematocrit Platelet yield Factor VIII Fibrinogen
Hemoglobin pH Volume Sterility
Hemolysis Volume Sterility for Fresh Frozen Plasma, Apheresis  
Residual leukocyte count Residual leukocyte count    
Sterility Sterility    
Volume      
% RBC recovery for Red Blood Cells, Washed, and Red Blood Cells, Deglycerolized      

See our Circular of Information for the quality criteria (acceptable test result ranges).