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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Delivery Urgency

Hospitals served by Canadian Blood Services can contact their local distribution site to replenish stock inventory, or place an urgent order for blood components or plasma protein components.

Routine Requests

Each site has a defined “no later than” routine order submission time for delivery in accordance with the predetermined routine delivery schedule. This allows our distribution staff sufficient time to prioritize the packing of your order. Contact your local site for the “no later than” time.

ASAP or STAT Requests

All distribution sites offer 24/7 service. To ensure prompt service, in addition to submitting an ASAP or STAT order form by fax, we ask that you also call us. Click here for fax and phone numbers for your local Canadian Blood Services Distribution site.