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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Access to Information

In accordance with the essence of Canadian Blood Services' Corporate Statements and its mission to operate Canada's blood supply system in a manner that gains the trust, commitment and confidence of all Canadians, Canadian Blood Services recognizes the importance of public access to information.

In keeping with this commitment, Canadian Blood Services has adopted two policies; the Protection of Personal Information Policy (PDF), that governs the collection, use and disclosure of personal information and the Freedom of Information Policy (PDF) that facilitates public access to non-personal information retained by Canadian Blood Services regarding the management and operations of the blood system.

Request for Personal Information

Request for Access to Non-Personal Information

Should you have any questions or concerns, please do not hesitate to contact the Access to Information office.

Access to Information Office
Canadian Blood Services
1800 Alta Vista Drive
Ottawa, ON K1G 4J5
Tel.: (613)739-2483
Toll-Free: 1-877-262-9191
Fax: (613) 739-2586
Email: ati@blood.ca