Hospitals

Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Customer Letters

Please note: The following Customer Letters, in electronic format, do not replace the version that you receive from your local Canadian Blood Services site. The version that you receive from your local Canadian Blood Services must be retained as your file copy.

* The contents of the customer letters available on this site are current as of their dates of publication. If required, please contact the Canadian Blood Services staff member identified within the letters or contact your local Hospital Liaison Specialist to determine if the letter is still current.


2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007

Contact Lists Referenced in Customer Letters Effective Date
Hospital Liaisons 2015-08-01

2018

Customer Letter 2018-24 (PDF) 2018-06-19

INFORMATION ONLY 
New Packaging for CSL Behring Products

Customer Letter 2018-24 (PDF)New Packaging for Berinert®, Beriplex® PN, Corifact®, Humate-P® and RiaSTAP® (PDF)

Customer Letter 2018-23 (PDF) 2018-06-18

INFORMATION ONLY
Launch of Hospital Plasma Protein Product Disposition Trend Graphs

Customer Letter 2018-23 (PDF)

Customer Letter 2018-22 (PDF) 2018-06-11

INFORMATION ONLY
Canadian Blood Services – Diagnostic Services Revised Web Pages

Customer Letter 2018-22 (PDF)

Customer Letter 2018-21 (PDF) 2018-05-28

INFORMATION ONLY
Qualification Information - New Insulated Shipping Containers for Hospital Deliveries

Customer Letter 2018-21 (PDF) | Attachment 1: ISC Packing Configurations | Attachment 2: Summary of Qualification Data

Customer Letter 2018-20 (PDF) 2018-05-17

INFORMATION ONLY
Plasma Protein Products Transition Newsletter – May 2018

Customer Letter 2018-20 (PDF)Plasma Protein Products Transition Newsletter – May 2018

Customer Letter 2018-19 (PDF) 2018-05-08

INFORMATION ONLY
New Factor Products now available from Canadian Blood Services

Customer Letter 2018-19 (PDF) | Novo Nordisk - Health Canada approves Rebinyn | Shire - Adynovate now available through Canadian Blood Services

Customer Letter 2018-18 (PDF) 2018-04-26

INFORMATION ONLY 
Cuvitru and Gammagard Liquid now available from Canadian Blood Services

Customer Letter 2018-18 (PDF) | Shire Customer Letter - Cuvitru 20% will soon be available through Canadian Blood Services

Customer Letter 2018-17 (PDF) 2018-04-25

INFORMATION ONLY
Plasma Protein Products Manufacturer Updates
(CSL Behring, Octapharma and Grifols)

Customer Letter 2018-17 (PDF) | CSL Behring - Notification of Change to Lot Numbering Structure | Octapharma - Octaplex now Available with 3 Year Shelf Life | Grifols - Important Changes in Recomended Dosage Instructions for GamaSTAN SD |Grifols - Change in Appearance of Pre-filled Syringes for HyperHep B SD

Customer Letter 2018-16 (PDF) 2018-04-21

INFORMATION ONLY 
Follow-up to Production Announcement – Transfer of Regina Production Activities to Calgary

Customer Letter 2018-16 (PDF)

Customer Letter 2018-15 (PDF) 2018-04-16

INFORMATION ONLY
Availability of Immune Globulin Products for 2018-2019

Customer Letter 2018-15 (PDF)

Customer Letter 2018-14 (PDF) 2018-04-03

INFORMATION ONLY
Plasma Protein Products Transition Newsletter – March 2018

Customer Letter 2018-14 (PDF) | Plasma Protein Products Transition Newsletter – March 2018

Customer Letter 2018-13 (PDF) 2018-03-20

INFORMATION ONLY
Introduction of Rare Blood Program

Customer Letter 2018-13 (PDF)

Customer Letter 2018-12 (PDF) 2018-03-12

INFORMATION ONLY
Further Information; Health Canada Approval, Changes to Red Blood Cell Extended Antigen Printing on the End Label

Customer Letter 2018-12 (PDF)

Customer Letter 2018-11 (PDF) 2018-03-01

INFORMATION ONLY
Implementation Update: Increase in Collections of ACD-A Apheresis Fresh Frozen Plasma and New ISBT Component Codes

Customer Letter 2018-11 (PDF)

Customer Letter 2018-10 (PDF) 2018-02-28

INFORMATION ONLY 
Plasma Protein Products Transition Newsletter – February 2018

Customer Letter 2018-10 (PDF) | Plasma Protein Products Transition Newsletter – February 2018 (PDF)

Customer Letter 2018-09 (PDF) 2018-02-27

INFORMATION ONLY
Introduction of coloured dots on some of our blood components

Customer Letter 2018-09 (PDF)

Customer Letter 2018-08 (PDF) 2018-02-15

INFORMATION ONLY
Grifols’ Albumin (Human) 5% and 25% – Low Aluminum

Customer Letter 2018-08 (PDF) | Grifols Customer Letter - Albumin (Human) 5% and 25% Products - Low Aluminum

Customer Letter 2018-07 (PDF) 2018-02-05

INFORMATION ONLY
OBIZUR now available from Canadian Blood Services

Customer Letter 2018-07 (PDF) | Shire - Healthcare Professionals Letter

Customer Letter 2018-06 (PDF) 2018-01-30

INFORMATION ONLY
Release of Companion Components Associated with a Confirmed Negative Bacterial Screening Test

Customer Letter 2018-06 (PDF)

Customer Letter 2018-05 (PDF) 2018-01-29

INFORMATION ONLY
Factor XI Concentrate Inventory Alert

Customer Letter 2018-05 (PDF)

Customer Letter 2018-04 (PDF) 2018-01-26

INFORMATION ONLY
Plasma Protein Products Transition Newsletter – January 2018

Customer Letter 2018-04 (PDF)Plasma Protein Products Transition January 2018 Newsletter

Customer Letter 2018-03 (PDF) 2018-01-23 

INFORMATION ONLY
Release of Revised Circular of Information for Plasma Components

Customer Letter 2018-03 (PDF)

Customer Letter 2018-02 (PDF) 2018-01-22

INFORMATION ONLY
Notification of Change of Site for IgA Program

Customer Letter 2018-02 (PDF) | IgA anti-IgA Patient Request Form

Customer Letter 2018-01 (PDF) 2018-01-18

INFORMATION ONLY
Revisions to the Special Request Order Form

Customer Letter 2018-01 (PDF)