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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Web Privacy Policy

June 2016

1. Our commitment to privacy

Welcome to our website. Canadian Blood Services is firmly committed to protecting your privacy online. It is our goal to provide you with a website that is easy to use and respects your rights and expectations for privacy. Our Web Privacy Policy is designed to assist you in understanding how we collect, use, disclose and retain the personal information you provide to us and to assist you in making informed decisions when using our website.  In addition to our Web Privacy Policy, we recommend that you also review our Web Terms of Use prior to using our website.  The term "Canadian Blood Services" or "us" or "we" or "our" refers to Canadian Blood Services, the owner of the website. The term "you" refers to our website visitors and users.

2. What personal information do we collect?

Canadian Blood Services may collect personal information from you at several different points on our website:

Applying for jobs or volunteer opportunities

If you choose to register online for volunteer opportunities or to apply for jobs with Canadian Blood Services through our website, we may collect personal information such as your name, contact information and details about your skills and experience.  We use this information to process and assess your application and to contact you for further information if opportunities are available.  Canadian Blood Services uses a third party applicant tracking system to manage applications and resumes submitted for job postings on our website and the service provider may have access to your application in order to provide recruitment support to Canadian Blood Services.

Creating online accounts

In order to use some of the services provided through our website, such as scheduling a blood donation appointment or joining the OneMatch Stem Cell and Marrow Network registry, you must first create an online account. When creating an online account, we may collect personal information such as your name, date of birth, health information, contact information and your donor card number.  We use this information to assess your eligibility to donate blood or to register you as a potential stem cell donor, to determine if you have an existing account with us, and to contact you about donation opportunities and other programs at Canadian Blood Services.  You will also be asked to provide a username and a password when you create an online account.

Creating an online account is voluntary and Canadian Blood Services offers other options for scheduling appointments or registering for programs through our National Contact Centre at 1 888 2 DONATE (1‑888‑236‑6283). Further information about the collection, use, retention and disclosure of personal information in relation to the programs offered by Canadian Blood Services is available in our Privacy Notices.

Using online forms

Canadian Blood Services provides online forms for a number of purposes which include, but are not limited to:  enrolment in programs such as Partners for Life; to request further information about our programs; to update your contact information; or to provide feedback about your donation experience.  We may collect personal information such as your name, date of birth, email address and other contact information, and your donor card number.  We use your personal information to provide the services or information you have requested, or to contact you with respect to your enrolment in our programs.

Using live chat

Canadian Blood Services offers a live chat tool on our website to provide technical support for online account users, appointment booking, and to answer general questions website visitors may have.  Use of the live chat tool is voluntary and the tool is provided by a third party service provider located outside of Canada who retains the chat logs on behalf of Canadian Blood Services.

3. Web analytics and cookies

Web analytics

When you visit our website, we may collect information about your browser, your IP address, data and time of visits, pages viewed, time spent on our website, and the websites visited just before and just after our website.  This information is collected for the purposes of diagnosing problems with our website and to track website usage.  Some information, such as your Internet domain name or your Internet protocol (IP) address may identify you.  In addition, our advertisers and ad serving companies may also use "web beacons", "spotlights" or "clear gifs" to determine which advertisements and promotions website visitors have seen and how they responded to them.


A "cookie" is data that is transferred from our web server to the device you use to access our website.  We may use cookies to recognize repeat website users, to customize your online experience, to make our website easier to use and to improve our services.  We may use cookies to assist website users in other ways; however, we do not use cookies to retrieve information from your computer that was not originally sent in a cookie.  If you choose, you may set your browser to refuse or remove cookies, or to alert you to the potential transfer of cookies to your device.

4. Who do we share personal information with?

Canadian Blood Services may use third party service providers to perform services in relation to the operation and maintenance of our website and the online services offered, or for the purposes of sending you information about Canadian Blood Services programs and opportunities to donate if you have requested that we do so.  In some cases our service providers may process or store data outside of Canada.  Our third party service providers are contractually obligated to use the personal information to which they have access for the purposes of providing services for, or on behalf of, Canadian Blood Services.

5. How do we use your personal information?

The personal information we collect about you through our website is used by Canadian Blood Services for the purpose for which it was collected or for a use consistent with that purpose.  Occasionally, we may use your personal information to notify you about important changes to our website, new services, promotions and other information we think you may find valuable. You will only receive such communications if you chose to receive them when you created an online account, requested further information from us, or otherwise asked to be contacted by Canadian Blood Services.

If you do not wish to receive this information you may unsubscribe at the bottom of our communications such as electronic newsletters and special offers.  If you have an online account, you may change your contact preferences in your account profile if you no longer wish to receive communications.  You may also be removed from our contact lists by calling 1 888 2 DONATE (1-888-236-6283).

6. How do we protect your personal information?

Canadian Blood Services has implemented appropriate safeguards in order to protect the personal information you submit through our website.  For example, we use encryption and secure socket layer (SSL) technology to protect the personal information you submit through our website.

7. Accessing or correcting your personal information

If you have created an online account with Canadian Blood Services, you may update your personal information, including your contact preferences, in your account profile.  We also offer an online Change Your Address form for revising your contact information, and at any time you may update your contact information or contact preferences by calling 1 888 2 DONATE (1-888-236-6283).

To request access to the personal information Canadian Blood Services retains about you, please visit our Access to Information page.

8. How to contact us

For questions or concerns about this policy, please contact Canadian Blood Services’ Privacy & access to information office:

Toll Free:             1-877-262-9191
Email:                    privacy@blood.ca


For technical issues with the website or your online account, please contact Canadian Blood Services’ National contact centre:


Toll free:              1 888 2 DONATE (1-888-236-6283)

Email:                    feedback@blood.ca


Canadian Blood Services reserves the right to modify, amend or restate this Web Privacy Policy from time to time with or without prior notice. Your use of this website after the posting of modifications to this policy will constitute your acceptance of this policy as modified.