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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

NOTICE TO BLOOD DONORS

Our Commitment to Your Privacy

Our Commitment:

At Canadian Blood Services we are committed to protecting the privacy and security of personal information in our custody. We do so by following relevant laws and best practices.

What is Personal Information?

Personal information is information that can be used to identify you. It includes such details as your name, address, telephone numbers, Date of birth, health status, laboratory test results and donation history.

Why Do We Collect and Retain Your Personal Information?

We collect and retain your personal information so we may assess your eligibility to donate and to ensure the safety and sufficiency of blood, blood products, stem cells and cord blood. We will review our records to determine if you have ever donated or attempted to donate stem cells and/or cord blood or if you have joined or ever attempted to join the OneMatch Stem Cell and Marrow Network as a potential stem cell donor.

Information will be put into an electronic database which servers are located in Ottawa, Ontario. Because your personal information will be held in Ontario, it may be subject to the privacy laws of Ontario, as well as any privacy laws in your own province.

We restrict access to your personal information to Canadian Blood Services’ staff and volunteers who need access to this information in order to perform their jobs. All staff and volunteers sign a pledge of confidentiality to keep personal information confidential.

How Do We Use Your Personal Information?

We may use your personal information to:

  • Assess your eligibility to donate and to retain you as a donor.
  • Collect and retain test results for each donation and, if necessary, provide you with test results or request further tests.
  • Access your test results in the event of accidental contact with your blood.
  • Advise you regarding our programs and donor events.
  • Contact you for opportunities to donate blood.
  • Honour you at donor award ceremonies by printing your name in the program and presenting you with appropriate awards.
  • Support our educational activities in training new health care professionals.
  • Make our services better and more efficient.
  • Support our research programs. Researchers working on approved studies have access to personal information provided that consent 
    and privacy issues have been addressed.
  • Comply with legal and regulatory requirements. For example, the Food and Drugs Act includes provisions relevant to the blood supply 
    system.
  • Fulfill any other purpose prescribed by law.
  • Contact you for the purpose of fundraising activities. If you wish to remove your name from our fundraising contact list, please call 1 888 2 DONATE (1-888-236-6283) and ask for our National Fundraising Office.

Your Personal Information May Be Shared With:

  • Service providers, researchers, auditors, accreditation and regulatory bodies provided they agree to keep it confidential.
  • Public health authorities in the case of positive test results.
  • Other Canadian blood operators to ensure the safety of the entire blood system.
  • Others as authorized or required by law.

How to Contact Us:

You may contact our Privacy and Access to Information Office for more information about our privacy and access practices, or to request access to or correction of your personal information as follows:

In Writing:

Canadian Blood Services
Privacy and Access to Information Office
1800 Alta Vista Drive
Ottawa, ON K1G 4J5

Website:

www.blood.ca

By phone:

1-613-739-2483
1-877-262-9191 (toll free)

By e-mail:

Privacy Office - privacy@blood.ca
Access to Information Office - ati@blood.ca

If you feel your concerns have not been addressed by Canadian Blood Services you have the right to contact your provincial Privacy Commissioner or Privacy Ombudsman. Their contact information is on our website.