About Us

Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Legal Information

About this Website

Access to Information

In accordance with Canadian Blood Services' mission and values to operate in a manner that gains the trust, commitment and confidence of all Canadians, we recognize the importance of public access to information.  Please select an area below to read more about access to information at Canadian Blood Services:

Privacy Notices

At Canadian Blood Services we recognize that privacy must be protected and respected. We are committed to keeping your personal information secure and confidential. Please select an area below to read more about privacy at Canadian Blood Services:

Security

Canadian Blood Services takes the security of your information seriously. Please select an area below to read more about our security practices and how you can protect your information:

Security and our Electronic Health History Questionnaire

In July 2016, Canadian Blood Services introduced a new electronic health history questionnaire, replacing the paper record of donation.  The electronic questionnaire is completed by donors at home or at clinic prior to making a blood, plasma or platelet donation.  To learn more about the security of your personal information in this process, please see below:

Completing the Questionnaire at Home:

  • If you choose to complete your health history questionnaire at home prior to attending the clinic, you will be required to sign in using your Canadian Blood Services account user name and password and you will only be able to complete the questionnaire on the day of your appointment.
  • The answers you provide are not stored or transmitted on the web. Your responses are compiled into an encrypted barcode which you print and bring with you to the clinic.
  • The barcode can only be scanned at a Canadian Blood Services clinic and is only valid on the day of your donation – the barcode expires by midnight (Eastern time) on the day of your appointment.
  • Your personal information is not stored by Canadian Blood Services until you attend the clinic and scan the bar code at a screening booth.

Completing the Questionnaire at Clinic:

  • If you choose to use the in-clinic kiosk tablets to complete your health history questionnaire, your personal health information is not stored on the tablet and the data related to your responses is not available to other donors.
  • The tablets and the Canadian Blood Services internal network to which the tablets connect are encrypted to protect your information.
  • The tablets are physically secured with all device ports locked down to prevent unauthorized connectivity.

Our online processes have had security assessments prior to the launch of the electronic health history questionnaire. 

    Online Security

    Tips for Staying Secure Online

    Canadian Blood Services takes online security seriously. We take great care in ensuring that our systems are thoroughly tested and managed in a manner that ensures that the information provided by our donors is not accessible to any unintended parties.

    Maintaining IT security is all about cultivating the right habits. There are some important steps that donors can take to protect themselves online:

    Picking and Protecting Passwords
    Never share your password with others and never respond to email requests for your password, even if the email appears to come from a CBS employee.

    • Don’t write your password on a sticky note.
    • Don’t be too obvious when choosing your password. Don’t use words such as names of family members/pets, or other information that might be found in your purse or wallet

    Staying Safe Online

    • Limit the amount of personal information you post when using social media tools such as Facebook, twitter and YouTube
    • Avoid letting your browser save your passwords.
    • Ensure website URLs start with HTTPS when accessing personal information

    Safe Computing Practices

    • Always use up-to-date anti-virus software.
    • Log off, or at a minimum lock your screen, when stepping away from your computer
    • Always log out of websites when you’re finished.
    • Enable password locks/PINs on your mobile device. 
    • Do not open suspicious email. If you receive an e-mail message from an unknown person that contains an attachment, do not open it. The e-mail may contain a virus.
    • For smartphones and tablets, only install apps from official app stores.
    • Read permission requests before installing apps to ensure the information they’re accessing is appropriate.
    • Install the latest app and operating system updates for your device.

    Donor eligibility questions, general enquiries and technical issues

    For donor eligibility questions, general enquiries and technical issues contact our National Contact Centre:

      Access to information and privacy enquiries

      For access to information and privacy enquiries contact our Privacy & Access to Information Office:

        Security related enquiries

        For security related enquiries contact our Security team: