Our Help pages often contain answers to your questions. To best serve you we have compiled frequently asked questions by topic. To view our Help Topics, click here.
Please contact OneMatch central office below and we will pleased to assist you, or direct you to a OneMatch staff person in your area.
To request access to your records or access to corporate information, and for inquiries or concerns regarding our access to information and privacy practices, please contact us:
Here is a regional list of mailing addresses, feedback e-mails, permanent blood donor clinics and hours, and Stem Cell locations. There may be more than one location per province. Please note that we do not operate in Québec.
| Head Office |
Canadian Blood Services
1800 Alta Vista Drive
Ottawa, Ontario
K1G 4J5
Admin.: (613) 739-2300
Fax: (613) 731-1411
Toll Free: 1 888 2 DONATE
feedback@blood.ca |
|
|
Canadian Blood Services National Fundraising Office
1800 Alta Vista Drive
Ottawa, Ontario
K1G 4J5
Toll Free: 1 888 2 DONATE
Fax: (613) 739-2141
fundraising@blood.ca |
 |
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| British Columbia & Yukon |
4750 Oak Street
Vancouver, British Columbia
V6H 2N9
Admin.: (604) 707-3400
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday & Tuesday:
11:30am - 6:00pm
Wednesday & Thursday:
1:00pm - 7:30pm
Friday & Saturday:
9:00am - 1:30pm
Every Second Sunday:
10:00am - 4:30pm
Platelets
By appointment only. Please call (604) 707-3435 to book an appointment.
More clinics in Vancouver >> |
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| Alberta & Northwest Territories |
Edmonton
8249-114th Street
Edmonton, Alberta
T6G 2R8
Admin.: (780) 431-0202
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday - Friday:
9:00am - 1:00pm & 3:30pm - 7:30pm
Saturday: 8:30am - 2:30pm
Plasma:
Monday: 3:00pm - 7:15pm
Tuesday - Thursday:
7:30am - 12:30pm & 3:00pm - 7:15pm
Friday - Sunday: Closed
Platelets
By appointment only. Please call (780) 433-4170 to book an appointment.
More clinics in Edmonton>> |
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|
Calgary
737-13th Avenue SW
Calgary, Alberta
T2R 1J1
Admin.: (403) 410-2650
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday:
9:00am - 1:00pm & 3:30pm - 8:00pm
Tuesday:
9:00am - 1:00pm & 3:30pm - 8:00pm
Wednesday: 9:00am - 1:00pm
Thursday:
9:00am - 1:00pm & 3:30pm - 8:00pm
Friday: 9:00am - 1:00pm
Saturday: 8:00am - 1:00pm
Plasma:
Tuesday & Wednesday:
7:00am - 11:00am & 3:30pm - 7:30pm
Thursday: 11:30am - 7:30pm
Friday: 7:00am - 1:00pm
Platelets
By appointment only. Please call (403) 410-2753 to book an appointment.
More clinics in Calgary >> |
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| Saskatchewan |
Regina
2571 Broad Street
Regina, Saskatchewan
S4P 4H6
Admin.: (306) 347-1636
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Tuesday: 4:00pm - 8:00pm
Wednesday:
8:00am - 12:00pm & 4:00pm - 8:00pm
Thursday - Friday:
8:00am - 12:00pm
Saturday: 9:00am - 1:00pm
Platelets
By appointment only. Please call (306) 347-1636 to book an appointment.
More clinics in Regina >> |
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Saskatoon
325-20th Street East
Saskatoon, Saskatchewan
S7K 0A9
Admin.: (306) 651-6639
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday
8:00am - 12:00pm & 4:00pm - 8:00pm
Tuesday: 8:00am - 12:00pm
Thursday:
8:00am - 12:00pm & 4:00pm - 8:00pm
Friday: 8:00am - 12:00pm
Platelets
By appointment only. Please call (306) 651-6639 to book an appointment.
More clinics in Saskatoon >> |
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| Manitoba |
Winnipeg
777 William Avenue
Winnipeg, Manitoba
R3E 3R4
Admin.: (204) 789-1000
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 12:00pm - 8:00pm
Tuesday: 8:00am - 8:00pm
Wednesday: 8:00am - 2:00pm
Thursday: 8:00am - 12:00pm
Friday: 8:00am - 12:00pm
Saturday: 8:00am - 2:00pm
Platelets
By appointment only. Please call (204) 789-1118 to book an appointment.
More clinics in Winnipeg >> |
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|
Brandon
Westman Collection Site
Town Centre, 800 Rosser Avenue
Brandon, Manitoba
R7A 6N5
Admin.: (204) 571-3100
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Wednesday: 11:30am - 2:30pm, 4:00pm - 7:30pm
Thursday: 11:30pm - 2:30pm, 4:00pm - 7:30pm
More clinics in Brandon >> |
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| Ontario |
Hamilton
35 Stone Church Road
Ancaster, Ontario
L9K 1S5
Admin.: (905) 645-6555
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Tuesday:
8:00am - 1:00pm & 3:00pm - 7:00pm
Wednesday: 3:00pm - 8:00pm
Thursday:
8:00am - 1:00pm & 3:00pm - 7:00pm
Saturday: 9:00am - 1:00pm
Platelets
By appointment only. Please call (905) 645-6317 to book an appointment.
More clinics in Hamilton >> |
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|
London
840 Commissioners Road East
London, Ontario
N6C 2V5
Admin.: (519) 690-3999
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 4:00om - 8:00pm
Tuesday: 10:00am - 2:00pm
Wednesday: 12:00pm - 8:00pm
Thursday: 4:00pm - 8:00pm
Friday: 9:00am - 1:00pm
Saturday: 9:00am - 1:00pm
Plasma:
Tuesday: 12:30pm - 7:30pm
Wednesday: 12:30pm - 7:30pm
Thursday: 7:00am - 2:00pm
Friday: 7:00am - 1:30pm
Saturday: 9:00am - 12:00pm
Platelets
By appointment only. Please call (519) 690-3929 or toll free at 1-888-669-0008, ext. 3929 to book an appointment.
More clinics in London >> |
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|
Toronto
67 College Street
Toronto, Ontario
M5G 2M1
(416) 974-9900
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Location: 67 College Street
Tuesday : 10:00am - 2:00pm
Thursday: 2:00pm - 6:00pm
Platelets
By appointment only. Please call (416) 313-4646 to book an appointment.
More clinics in Toronto >> |
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|
Ottawa
Blood Donor Clinic
1575 Carling Avenue
Ottawa, Ontario
K1Z 7M3
Admin: (613) 560-7440
Email us
Mailing Address
40 Concourse Gate
Ottawa, Ontario
K2E 8A6
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 8:30am - 12:30pm
Tuesday: 3:30pm - 7:30pm
Wednesday: 3:30pm - 7:30pm
Thursday: 3:30pm - 7:30pm
Friday: 9:30am - 1:00pm
Plasma and platelets
(Apheresis)
Monday - 8:00am - 1:00pm
Tuesday - 1:00pm - 6:00pm
Wednesday - 1:00pm - 6:00pm
Thursday - 1:00pm - 6:00pm
Friday - 1:00pm - 6:00pm
Saturday - 8:00am - 1:00pm
More clinics in Ottawa >>
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Sudbury
235 Cedar Street
Sudbury, Ontario
P3B 1M8
Admin.: (705) 674-4003
Email us
National Contact Centre
300 Elm Street
Sudbury, Ontario
P3C 1V4
Admin.: (705) 688-3300
Toll Free: 1 888 2 DONATE
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday - Friday:
8:00am - 8:00pm
Platelets
By appointment only. Please call (705) 674-4003 to book an appointment.
More clinics in Sudbury >> |
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|
Thunder Bay
1165 Barton Street
Thunder Bay, Ontario
P7B 5N3
Admin.: (807) 625-8400
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Plasma
Monday: 12:15pm - 8:30pm
Tuesday: 12:15pm - 8:30pm
Wednesday: 12:15pm - 8:30pm
Thursday: 8:15am - 4:30pm
Friday: 8:15am - 4:30pm
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| New Brunswick |
St. John
405 University Avenue
Saint John, New Brunswick
E2L 4G7
Admin.: (506) 648-5111
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 11:00am - 8:00pm
Tuesday: 11:00am - 2:30pm
Wednesday: 11:00am - 2:30pm
Thursday: 11:00am - 8:00pm
Friday: 11:00am - 2:30pm
Plasma:
Monday: 12:45pm - 6:45pm
Tuesday: 8:45am - 1:45pm
Wednesday: 8:45am - 1:45pm
Thursday: 12:45am - 6:45pm
Friday: 8:45am - 1:45pm
Platelets
Monday: 8:00am - 6:00pm
Tuesday: 8:30am - 2:00pm
Wednesday: 8:30am - 2:00pm
Thursday: 12:00pm - 5:30pm
Friday: 8:00am - 1:30pm
Saturday: 7:30am - 12:30pm
More clinics in Saint John >> |
|
Moncton
500 Mapleton Road
Moncton, New Brunswick
E1G 0N3
Admin.: (506) 388-7520
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 12:00pm - 4:00pm
Tuesday: 12:00pm - 8:00pm
Wednesday: 12:00pm - 4:00pm
Thursday: 12:00pm - 8:00pm
Friday: 12:00pm - 4:00pm
Saturday: 9:00am - 12:00pm
More clinics in Moncton >> |
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| Nova Scotia |
Halifax
1940 Gottingen Street
P.O. Box 2085
Halifax, Nova Scotia
B3J 3Y2
Admin.: (902) 474-8200
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: 4:00pm - 7:00pm
Tuesday: 11:00am - 2:00pm
Wednesday: 11:00am - 2:00pm
Thursday: 11:00am - 7:00pm
Friday: 9:00am - 2:00pm
Plasma:
Monday: 12:00pm - 7:00pm
Tuesday:
8:00am - 1:30pm & 4:00pm - 7:00pm
Wednesday:
4:00pm - 7:00pm
Thursday:
8:00am - 11:00am
Friday: 8:00am - 11:00am
Platelets
By appointment only. Please call (902) 474-8200 to book an appointment.
More clinics in Halifax >>
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Sydney
850 Grand Lake Road
Sydney, Nova Scotia
B1P 5T9
Admin.: (902) 562-6292
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: Closed
Tuesday: 9:00am - 8:00pm
Wednesday: 9:00am - 8:00pm
Thursday: 9:00am - 8:00pm
Friday: Closed
More clinics in Sydney >> |
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| Prince Edward Island |
85 Fitzroy Street
Charlottetown, Prince Edward Island
C1A 1R6
Admin.: (902) 892-3700
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday: Closed
Tuesday: 11:00am - 2:00pm, 3:30pm - 7:30pm
Wednesday: 11:00am - 2:00pm, 3:30pm - 7:30pm
Thursday: 8:00am - 1:00pm
Friday: Closed
Plasma:
Monday: Closed
Tuesday: 11:00am - 7:30pm
Wednesday: 11:00am - 7:30pm
Thursday: 8:00am - 1:00pm
Friday: 8:00am - 1:00pm
By appointment only. Please call (902) 892-3700 to book an appointment.
More clinics in
Charlottetown >> |
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| Newfoundland & Labrador |
7 Wicklow Street
St. John's, Newfoundland
A1B 3Z9
Admin.: (709) 758-5300
Email us
OneMatch
1 888 2 DONATE
onematch@blood.ca
|
Clinic Hours:
Whole Blood
Monday to Wednesday:
11:30am - 2:30pm & 4:00pm - 7:00pm
Thursday: 11:30am - 7:00pm
Plasma:
Monday: 8:30am - 4:00pm
Tuesday: 12:00pm - 6:30pm
Wednesday: 12:00pm - 6:30pm
Thursday: 8:30am - 4:00pm
Platelets
By appointment only. Please call (709) 758-8028 to book an appointment.
More clinics in
St. John's NL >> |
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